Holy StoneHS700E 4K UHD Drone with EIS Anti Shake 130 FOV Camera for Adults, GPS Quadcopter with 5GHz FPV Transmission, Brushless Motor, Easy Auto Return Home, Follow Me and Outdoor Carrying CaseGlobal Recycled StandardGlobal Recycled StandardGlobal Recycled Standard

I purchased this drone based on online reviews for not only the product but the company's outstanding customer support. After flying it few times I began having connectivity issues. I jumped on the built-in support chat in the app and visited with the tech about the issues I was having. After several minutes the tech determined that there was an issue with my drone and asked me to send it in to them, email them tracking information, and they would send a replacement. I put the drone in the mail and emailed the requested information and a few hours later I received a response that they would be shipping out my replacement drone that week. Let me add, this all happened on a Saturday during a holiday weekend. Products fail, that's just going to happen on occasion, but the mark of a good vendor is how they respond to those problems, and Holy Stone really does set the bar.

I purchased the Holy Stone 700E while it was on a Black Friday sale after reading many reviews. Also purchased the spare parts package for extra propellers and propeller guards upon recommendation of another purchaser. I am an amateur drone flyer; and I plan to use the drone for fun with grandkids.The HS700E build quality is high. It is easy to learn the transmitter controls as well as the app. This is due in large part to the very good instruction manual that comes with this drone. The controller has a screen that provides useful flight information. I have found it easy to pair this drone to the controller as well as to calibrate the compass. There are many flight features that can make this drone fun to fly - outdoors. These include Follow Me, Point of Interest and Way Point mode. Unfortunately collision detection is not included. Would be useful for both indoor and outdoor flying.The propeller guards help to mitigate the lack of collision detection. The guards firmly attach to the arms; and provide a fair amount of propeller protection should the drone come into contact with an object during flight. The extra set of propellers will reduce any anxiety when flying the drone. Particularly when grandkids are having the fun.The weight of the HS700E puts it in a category that requires FAA registration and remote id function. FAA registration is not difficult to accomplish. I completed the Recreational UAS Safety Test without any trouble; and I am not good at taking test. I learned a lot about safety going through these processes; and the HS700E features and quality are superior to toys on the market.Remote id functionality is not included internally with this drone; however, the FAA lists it as being compliant. This might be because Holy Stone markets an external remote module; and I found that their customer support will work with you while making a new purchase.I found the Holy Stone customer support team to be far superior to other customer support services that I have needed to contact. During a ‘chat’ my connection was lost. The team member reached out to me via email to continue our ‘discussion’. She understood my issue; and readily presented a very satisfactory solution. On a subsequent call I reached call waiting and opted to end call. Much to my surprise my call was returned a short time later. It’s comforting to find a truly responsive customer support service.

My First drone & wont be my last love the new experience 👌

Okay, the drone is great. It does exactly what is advertised. It's a solid drone, films at 4k, and the picture quality is great. You can go onto YouTube to find examples. It's good quality considering I don't know of anyone filming a blockbuster film with one (and even then, you get the right LUT and you might be surprised with how polished the end result comes out). It checks a lot of boxes for most people. It has GPS, a follow mode, it comes with 2x batteries which give it an absolute TON of flight time. But all of that pales in comparison to the customer service experience I had with Holy Stone.So when I first received the drone, I went ahead and set it up. I'm extremely new to flying drones, but I consider myself to be at least a little bit technically literate, so when I couldn't get the unit to produce a Wi-Fi hotspot for my phone to connect to, I went through the basics to make sure it wasn't a PEBKAC error or anything, and then reached out to their support... on a Friday evening. I called, and after hearing it was after hours, I shot them an email, fully not expecting to hear word one until Monday. That was until, probably not 30 minutes later my phone rang, and someone let me know that they were actively working on my issue.Their tech support team ran me through a few troubleshooting options, all of which were clear, concise, and accompanied by pictures and videos. After it was determined that the Wi-Fi module in my unit was nonfunctioning, they told me that they'd ship a replacement, along with the obligatory "I can take 3-6 business days under normal circumstances for parts to ship, please allow that plus additional time for COVID related delays...". So there I was on Sunday night thinking it'd be 2-3 weeks before I'd have parts in hand to repair the drone.Well, it's Tuesday morning now, and they sent me a new drone. I take it out, test it, everything is working and I've got an ear-to-ear grin as I can now chase my poor dog around the fields next to where I live.The only suggestion I'd have for anyone buying a new one of the HS700E's, and this is more an issue with me being a very new drone flyer than anything else, is if you're going to fly it near anything (near trees or anything outside, or just generally inside), they make these propeller guard bumper rail things. I'd just buy them whenever you buy the drone. I'm sure they're not necessary for someone who's been flying for a while, and I have gotten a pretty good handle on it over the last hour because the controls themselves are very easy and responsive, but if you panic and press a joystick the wrong way or something and it hits a wall, I'm sure it's not easy to bounce back. I've had a couple of close calls, so mine are already in the mail.